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FAQ

  • How is the personalization added to the ornament?
    The personalization is added after the ornament is glazed and fired. It is applied with a Sharpie extra fine point oil based permanent paint pen (metallic gold, metallic silver, white or black depending what color dot it is being applied to). *If you ever want to remove the personalization, nail polish remover will do the trick without damaging the ornament.
  • What does the personalization look like on the ball ornaments?
  • Can you make an ornament for a school or logo not featured?
    Sure! If you would like to send along a link or picture of a custom logo, I can take a look at it and see if it's possible. I can also do some of my own research to find a logo for you if you give me the school, business, sports team name, etc. Turn around time for completion and delivery is usually within two weeks.
  • Do you offer wholesale pricing?
    Yes! If you are a school, organization, etc. that would like to place an order for a logo I already feature online or a custom one, I would be happy to do that for you. There is a 15 item minimum, S&H is free for intial order and pricing is reduced 20-25% with deeper discount offered if order placed 45 days prior to requested delivery date. Depending on how many items are ordered, I can usually have it ready for shipment within 2 weeks (may be up to 3 weeks during Nov. and Dec.)
  • How quickly will I receive my order?
    Most of the items online are in stock and can be processed within a day or two and shipped 2-3 Day Priority. Around the holidays (Nov. and Dec.) processing may take a day or two longer. If an item is out of stock or it is a custom logo, your order may take up to two weeks for delivery and you will be notified shortly after your order is placed if that is the case.
  • Can I contact you via email?
    Sure. hooper@xmyheartdesigns.com
  • Do you have any upcoming events in 2024?
    Visitation High School Esprit De Noel 1524 35th St, NW DC Nov. 1, 9:30am-7pm Nov. 2, 10am-4pm St. Patrick's School Sip and Shop 4101 Norbeck Rd. Rockville, MD Nov. 14, 7pm-10pm Argyle Country Club Sip and Shop 14600 Argyle Club Rd. Silver Spring, MD Nov. 15, 6pm-9pm Holy Child High School Mayfield Market 9029 Bradley Blvd, Potomac, MD Nov. 22, 12pm-8:30pm Nov. 23, 10am-3:30pm Westwood Country Club Ladies Night Shopping 800 Maple Ave. Vienna, VA Dec. 3, 9pm-9pm St. Albans School Christmas Boutiques 3101 Wisconsin Ave. DC Dec. 6, 10am-5pm Dec. 7, 10am-4pm Academy of the Holy Cross School Sip and Shop 4920 Strathmore Ave. Kensington, MD Dec. 10, 6pm-9pm McLean High School Holiday Bazaar 1633 Davidson Rd. McLean, VA Dec. 14, 10am-3pm Chicks Picks Pop Up Shop 20453 Exchange St. One Loudoun, Ashburn, VA Dec 1 -Dec 15
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