SHIPPING POLICY
Shipping and handling is a flat $7.00 on total order under 100.00 shipped anywhere in continental USA. Orders 100.00 and over is shipped free. Most orders are processed within 2-3 days and shipped 2-3 Day Priority Mail. Personalized address plaques and custom ball ornaments can take up to 2-3 weeks to process and are shipped 2-3 Day Priority. If item is out of stock and takes longer than a week to process, customer will be notified.
RETURN POLICY
I want you 100% happy with your order! I will refund any NON-PERSONALIZED item for any reason. Simply return it with the receipt, in its original condition within 14 days of receipt. I will issue a full refund (excluding shipping) or exchange if you so choose.
PERSONALIZED items can be returned/replaced and shipping reimbursed if your item arrives damaged or personalization is wrong due to my error. Please contact ASAP for replacement.
PLEASE NOTE: Often times hand painted pottery may have slight imperfections in the pottery or glaze. These imperfections are a sign of an item being truly hand made and should not be considered a defect. Colors depicted on the website may vary slightly slightly from the actual product color depending on computer monitor capabilities.
PAYMENT METHOD
All credit cards are accepted or you may send check to 42818 Meander Crossing Ct. Broadlands, Va. 20148.
PayPal is also accepted.
WHOLESALE INQUIRIES
I have done many large wholesale orders for schools, fundraisers, sports teams, graduating class, school store and boutiques. If you are interested in wholesale prices, please contact me at (703) 405-3354 or email Hooper@xmyheartdesigns.com. Deeper discount offered if contacted 2 months before taking delivery.